deviceprophonetabletspecialist

Phone Not Charging Troubleshooting Guide

Sat, 15 Nov 2025 07:25:06 GMT

Do-It-Yourself troubleshooting flowchart - at home - if your phone has stopped charging.

Where Can You Find the Best Phone Repairs in the Whitsundays?

Sun, 11 May 2025 07:19:14 GMT

DevicePro - Phone & Tablet Specialist is located at 1/3 Carlo Drive, Cannonvale.

DevicePro - Phone & Tablet Specialist at 1/3 Carlo Drive in Cannonvale. Whitsundays Phone Repair and Tablet Repair servicing Airlie Beach, Cannonvale, Proserpine, Bowen, Collinsville and the Whitsunday Islands and Greater Whitsunday Region.

Wanting RELIABLE, QUALITY phone and tablet repairs? Want someone TRUSTWORTHY and KNOWLEDGEABLE taking care of your phone? Someone you can turn to whenever you have an issue with your device?

Inside Managed Computer Solutions/Mick's Computer Services

Not Tech Savvy? Here's Help...

Sun, 11 May 2025 07:14:58 GMT

Trying to Figure out How to do Something on Your Phone?

Whitsundays Local Phone & Tablet Expert: Locally Trusted and Recommended

Feeling Frustrated because you know it might be simple to achieve BUT just don't know how? Have a question about something device related that you feel is hard to explain?

Would love someone to listen and guide you to a solution?

I'm Here to Help You

As Whitsundays local trusted phone repairs and tablet repairs, I can also assist you with any technical issues or questions you may have. There's a LOT more that I can help you with than just phone repairs. Think of DevicePro - Phone & Tablet Specialist as you one-stop-shop for ALL things device related .

Sometimes you just need someone to listen! That's what I am here for :)

I take great pride in helping people just like you, in our local community. Whether your problem is BIG or SMALL, reach out and contact me today. We will come to a solution together.

Here's the Solution

Make a list of all the things you need help with or any device-related questions you would like answered. Book an appointment at a time that suits you and We will sit down one-on-one and work through your list together

Common Device-Related Frustrations

DevicePro - Phone & Tablet Specialist can resolve for you include:

New Device Set Up
Data Transfer
Emails Not Working
Login or Password Issues
Privacy and Security Settings
Scamming and Hacking Worries

Take Action

Email: mikey@devicepro.com.au

or Tel: 07 4882 3113 to Book a Consultation Today!

Whitsundays: Device Setup & Data Transfer Service

Sun, 11 May 2025 07:08:42 GMT

We’ll Set It Up for You!

Just Got a New Phone? The fun part is unboxing it! The annoying part? Moving everything over and setting it up correctly.

Upgrading to a new device is exciting—but transferring all your photos, contacts, and apps can be a hassle. Let us handle it for you!

At DevicePro – Phone & Tablet Specialist we don’t just fix phones— We make switching to a new phone EASY .

Easily Switch to a New Phone with our Help

Our Device Setup & Data Transfer Service ensures all your important files, photos, messages, and settings move seamlessly from your old device to your new one.

Fast & Secure Data Transfer
Photos, Contacts, Apps & More—All Moved for You
Hassle-Free Setup, So You’re Ready to Go

Skip the frustration and let an expert take care of it!

Visit DevicePro – Phone & Tablet Specialist today or book your setup appointment.

1/3 Carlo Drive, Cannonvale | 07 4882 3113

#PhoneSetup #DataTransfer #NewPhone #TechHelp #WeMakeItEasy

Proserpine Phone Repair: FREE SERVICE

Sun, 11 May 2025 07:02:51 GMT

�� FREE Local Phone Repair Drop-Off for Proserpine Locals!

Complimentary Service for Proserpine Locals and Visitors. Check out for more information

�� No Car? Too busy to get into Cannonvale? No Problem!

DevicePro Phone & Tablet Specialist has the help of the trusted team at Managed Computer Solutions Proserpine to offer a FREE local drop-off and pickup service for your phone and tablet repairs.

�� About Our Free Proserpine Drop-Off Service

Here’s how it works:

Drop your device off at Managed Computer Solutions (Mick’s Computer Services) — 16 Chapman Street, Proserpine
Their team will safely deliver it to DevicePro – Phone & Tablet Specialist (inside Mick’s Cannonvale store) the next morning.
We’ll repair it SAME DAY whenever possible
Collect your fixed device from Mick’s Proserpine the following morning!

✅ Why Proserpine Locals Love This Service:

Local convenience: No need to travel to Cannonvale — No driving or waiting around
Daily pickup & return: Devices are collected each morning, repaired the same day by DevicePro - Phone & Tablet Specialist , and returned the next morning for easy pickup inside Mick’s Proserpine store.
Completely FREE: There’s no extra charge for using the Proserpine drop-off and pickup service — you only pay for the repair itself.
Fast repairs: Most common issues (screens, batteries, charging ports, etc.) are repaired within 24 hours.
Trusted local partnership: We proudly work alongside the long-standing team at Mick’s Computer Services, trusted by the Proserpine community for many years.
Easy communication and local support:

Have questions about your repair? Contact DevicePro – Phone & Tablet Specialist directly on 07 4882 3113 or visit us inside Mick’s Cannonvale store.

REFURBISHED Phone or SECOND-HAND Phone: What's the Difference?

Sun, 11 May 2025 06:50:23 GMT

SECONDHAND AND REFURBISHED DEVICES ARE NOT THE SAME THING.

There are some important differences you must know between second-hand phones and refurbished phones

Need to Replace Your Old Phone?

Here's the difference...

You don't want to spend ages scrolling through eBay or Facebook Marketplace to buy a second hand phone and then find out that there is something wrong with the device ��‍��

Repair costs on top out of your own pocket can be pricey and leave you paying a much higher price than originally anticipated.

Worse, if the issue can not be fixed, you have paid a LOT for a phone shaped brick!

Get an as-new phone without the risk and the protection of warranty and aftercare if any issues come up post-purchase.

DevicePro - Phone & Tablet Specialist

Whitsundays Local Trusted Phone & Tablet Repairs, Refurbished Device Sales and Tech Support

Check out in-store or contact for latest stock:

1/3 Carlo Drive, Cannonvale

Tel: 49882 3113

Free Loan Phone Whilst Your Device is Repaired

Sun, 11 May 2025 06:45:52 GMT

Putting off getting your Phone Fixed because you can’t do without it?

I HAVE THE SOLUTION FOR YOU!

At DevicePro – Phone & Tablet Specialist we can offer you a loan phone, free of charge , whilst your phone is being repaired.

STAY CONNECTED. Don’t miss any important calls, emails or messages.

Stop putting off that repair...

Contact DevicePro - Phone & Tablet Specialist now on 07 4882 3113

Device Issues? Talk to Your Local Expert

Sun, 11 May 2025 06:38:53 GMT

Sick of Waiting on Hold? Talk to a Real Person Today!

Mikey at DevicePro - Phone & Tablet Specialist

Tired of automated messages, endless hold music, and call centres that don’t understand your problem?

Want real service from a real person?

At DevicePro – Phone & Tablet Specialist there are NO robots. NO runaround. Just expert phone and tablet repairs with friendly face-to-face support .

Come in and speak to Mikey, your local phone and tablet expert who will take the time to listen, understand , and get your device back up and running—fast.

In the Whitsundays?

Visit us today at 1/3 Carlo Drive, Cannonvale

Call us directly at 07 4882 3113 (Yes, a real person will answer!)

#RealService #TechSupport #PhoneRepair #localbusinesses

Are Smartphones Really Waterproof?

Sat, 10 May 2025 06:15:33 GMT

So why do we get water damaged phones these days still?

Marketing & Advertising would have you believe it to be the case.

The truth of the matter is, YES phones which are labelled 'waterproof' can actually be submerged in water and still work. But only when they are BRAND NEW. Some for up to eight hours.

So what makes a phone waterproof?

It is essentially the glue or adhesive used to create a watertight seal, around buttons, speakers and ports and anywhere that is exposed to air or water.

But over time this adhesive breaks down. And this is due to cracks and bends, dust, high heat, exposed to various chemicals, including chlorine.

After a year or two, your so-called waterproof phone will not be able to repel liquid, anywhere close to when it was brand new.

In actual fact, Samsung is being sued for misleading phone owners over their water resistant claims. Showing ads of people using their phones underwater. Then in the fine print, stating these phones against 'pool or beach use'.

What to Do

It comes down to being diligent with your phone use around water. Most phones will be unaffected with a splash of water , if cleaned off straightaway. But definitely don't run the risk of jumping in the pool with it, as the warranty will probably leave you high and dry

For further information or advice, please connect on Facebook or call DevicePro - Phone & Tablet Specialist on 07 4882 3113

Protect your Facebook Account from Hackers. Every Facebook User Needs to Know This!

Sun, 16 Feb 2025 06:31:31 GMT

Secure Your Facebook Account TODAY!

Australians lost nearly $3 billion in 2023 and $1 trillion worldwide last year! Don’t be a victim and take control.

Hackers can take over and lock you out of your own Facebook account, if you don’t take action. If you’re at risk, then so is everyone on your friends list.

Follow these steps to get control back and peace of mind

Having your account hacked can be a horrible ordeal. Losing your contacts, photos and messages is no doubt annoying at the very least, but if it’s your only way of contact for a lot of people, then it can become very frustrating. You might have to start a brand new Facebook account and add your friends all over again. But if your phone number was associated with the hacked account, then you can’t reuse it. Meaning the two-factor authorisation also can’t be used.

I often hear the comments of “I’ve got nothing to hide” or “there’s no money in my account anyway”. But your identity is much more important and that is what these hackers can take from you. And if your identity is also your business, then ‘poof’ that’s also gone. All the advertising you’ve worked so hard to create and all those followers on your list… starting over, suddenly doesn’t sound so easy.

Why do hackers want to hack your Facebook account?

To send spam messages to your friends - messages coming from a familiar person is more likely to be answered/actioned.
To look legit - spotting a fake account can be easy enough, but taking over an establishment account is more likely to seem legitimate.
To use details you may have shared via Messenger chat - accessing Facebook will also access Facebook Messenger, which means all those private chats between friends could expose passwords or other sensitive data.
Money - it always leads to money.

How do they hack your account?

There are several ways they attempt to hack any account, and the easier it is, the more likely your account is next. These measures are used in all sorts of hacking - not just Facebook.

Common passwords - there are websites which show all the most commonly used passwords used on the internet. A computer can test all these passwords on any account in seconds.
Guess your password - is your password the name of your child or pet? Or your birthday or of someone close to you? An easy scroll through your Facebook feed can give you these answers.
Social engineering - where you’ve been tricked into clicking on some link you believed was real. Often these links will ask you to sign in, which is actually sending the hacker your password directly.
Email link - if you receive an email from Facebook asking you to verify your password, by clicking the link.
Random phone call - someone calls claiming there is an issue with your account and you need to share passwords or other sensitive information. Big red flag here.
Remote access - is when a hacker gets you to install a remote access app onto your phone, tablet or computer. A code appears on the app, which if given to the hacker, gives them total access to your device, which makes it easy to access your account and change your password (and much more!)

What to do next?

Firstly, you want to check if your account is secure, as in, it isn’t already hacked. With Facebook, once hackers gain access to your account, they sit there quietly hoping you won’t see them. This is because in order for Facebook to trust the hacker, they have to look like it is just you, which has logged in from another device. This process can take weeks or months, but once Facebook trusts them, they are free to change your password and lock you out of your account.

Change your password
Check to see if anyone is logged into your Facebook account
Check your trusted devices
Add two-factor authorisation
Ensure your are receiving notifications regarding changes to your account
Run the privacy checkup features in the settings

Most importantly, once these steps are accomplished DO NOT STOP THERE!

Believe it or not, hackers still find their way around these.

There are two very important steps you need to take, to fully secure your Facebook account.

Make a note of your recovery codes
Add an authenticator app

Knowing your account is secure is very reassuring and making it as hard as possible to be hacked, gives you every chance you’ll remain safe.

Remember, the easier it is for hackers to steal, the more likely it is, they will do it. If they have to spend a lot of time attempting to hack you, chances are, they’ll move on. It is a job for these people, to hack you. It is one of the most profitable business models in the world.

Australians lost nearly $3 billion in 2023 and $1 trillion worldwide last year! Don’t be a victim and take control.

If you’d like to make an appointment to work through these steps together, or for any other information regarding your device - please call 07 4882 3113 during office hours.

What's the Best Way to Charge Your Battery?

Sat, 29 Jun 2024 06:21:28 GMT

MYTH OR FACT?

Everyone has their own theory on the best practices of charging your laptop, smartphone or tablet.

But the biggest myth still getting around, is to charge to 100% and letting it drain all the way to 0%, before charging it again.

So what can you do instead?��‍

Firstly, lets de-bust the myth above, that these batteries contain a 'memory' and by fully discharging the battery and charging to 100% will retain the full capacity of the charging cells.

Believe it or not, this ages the battery quicker.

What is Best for Your Phone Battery?

Our devices all use Lithium-Ion batteries and they operate best by staying charged between 20-80% and ideally at 50%, and staying around 25°C while avoiding extreme hot and cold temperatures.

By keeping your device plugged in, fully charged in high temperatures is the quickest way to shorten the life of your battery.

And when your battery drops below 20%, it uses more energy to charge, gets hotter quicker and ages faster.

So Partial Charging suits the battery. Just a quick charge here and there, will prolong its life.

MORE QUICK TIPS

Avoid Fast Charging wherever possible
Avoid extreme cold and extreme heat
Avoid overnight charging
Avoid watching videos/ gaming while charging
Lower your screen brightness
Shorten your Auto-Lock timer (screen saver)
Keep software up to date for improved efficiency

If you don't follow any of these tips, it will not destroy your phone or tablet. But it will make you fork out for a new battery more often. And as the modern smartphone has made it more difficult to replace batteries, you will probably have to pay someone to do it.

For more information or advice, I'd be only too happy to help, call DevicePro - Phone & Tablet Specialist on 07 4882 3113

Does Rice Fix Water Damaged Phones?

Sat, 29 Jun 2024 06:03:26 GMT

So, you've all heard the idea of placing your submerged device into a bag of rice to dry it out.

The concept belongs to the rice absorbing the moisture, leaving behind a fully dried out phone. After several tests done in labs, rice actually rates the least effective.

Does it really work?

The fact is, as soon as water gets inside your device, the corrosion process begins. You might be lucky, that it still works, but it has nothing to do with swimming in a bag of rice.

Have a Water Damaged Phone?

What should you do?

First and foremost, turn off your device and leave it off.

Electricity mixed with water, can turn a small fix into a completely unrepairable situation.

You don't want to DRY it out, but you do need to displace the water.

Drying it out, will still leave nasty residue, so a proper clean of all internal parts, will give your device a fighting chance. Parts may need replacing and any reputable phone repairer will be able to provide this service.

All (so-called) waterproof phones and cases are still susceptible to water damage. So don't get complacent.

I've fixed a number of cracked screens while being in a lifeproof case.

At the end of the day, if you're concerned about your device. Take it to a professional.